Evoluciona Pharma’s FAQ library is designed to help physicians, patients, and partners find answers quickly. Use the sections below to access the information most relevant to you.
If you don’t find your answer here, please visit our Help & Support Hub to connect directly with the appropriate team.
Existing Physician Partners
PHYSICIAN PARTNER RESOURCES
Ordering & Account Access
You will receive a unique login link during account setup. If you need assistance, contact your Physician Account Manager through the Support Form.
Yes. Role-based permissions allow you to control user access. Submit a request via the support form.
Yes, you can assign specific roles (e.g., administrator, ordering only, view-only).
Use the “Forgot Password” link on the Secure Ordering Portal login page or request a reset through your account manager.
Submit an Account Update request through the Physician Partner Resources Hub.
All order history and reorders can be managed in the Secure Ordering Portal
Shipments & Delivery
Most orders ship the next business day after verification. Timelines may vary based on order complexity.
Yes. Please select expedited options when placing your order or notify our logistics team.
Yes. Tracking numbers are posted in the Secure Ordering Portal immediately after your order ships.
Submit a shipment issue through the support form, including your order number and details.
Yes. Multiple shipping addresses can be managed under your practice account.
Medication Information
These documents are available through your Physician Account Manager upon request.
No. All clinical guidance must come from the prescribing physician.
Submit a Medication Question through the support form.
Yes, all medications are labeled with appropriate beyond-use dates based on stability studies.
MD Advantage™ Resources
You will receive login credentials during account setup.
Patient education materials, customizable marketing tools, practice growth resources, and clinical webinars
New resources are added monthly
Yes. Submit a request through MD Advantage™ to our marketing department.
Yes. All live sessions are archived in the Clinical Education section of MD Advantage™.
Prospective Physician Partners
BECOME A PHYSICIAN PARTNER
Account Setup
Licensed physicians and medical practices in the United States.
Valid state medical license, NPI number, and practice information.
Typically 1–2 business days after receipt of documentation.
No. There are no fees for account setup.
Yes, practices with multiple prescribers can be linked to one master account.
Capabilities & Services
We specialize in sterile injectable medications in therapeutic categories such as metabolic optimization, cellular health, and men’s health. (We cannot list specific drug names.)
No. Evoluciona Pharma focuses exclusively on sterile injectable medications.
Yes, we ship to licensed practices across the United States.
Certain customizations may be available. Please consult your Physician Account Manager.
Secure Ordering Portal access, MD Advantage™ resources, clinical education, and dedicated account management.
Pricing & Ordering
Submit a Quote Request through the Physician Partnership Hub.
Minimums vary by therapeutic category. Your Account Manager can provide details.
All orders are placed through the Secure Ordering Portal.
Yes. Standing orders can be established with your Account Manager.
Yes. Discount structures are available based on order volume and category.
Patiens
PATIENTS HUB
New Patients
No. Evoluciona Pharma only works with licensed physicians.
Complete the Doctor Referral Form, and we will contact your physician’s office.
Our team will explain our services to your doctor. If they become a partner, they will be able to prescribe medications compounded by Evoluciona Pharma.
Yes. Evoluciona Pharma cannot contact physicians directly on behalf of non-patients.
Access to enterprise-level medications and enhanced treatment options under the care of your physician.
Existing Patients
Contact your physician’s office for tracking information.
Contact your prescribing physician. Evoluciona Pharma cannot process refills directly.
All address changes must be requested through your physician’s office.
All clinical questions must be directed to your prescribing physician.
We can only provide general information. Patient-specific questions must go through your physician.
Other Inquiries
VENDORS, CAREERS, MEDIA
Ordering & Account Access:
Complete the form on the Other Inquiries page with details about your company and offerings.
Partnerships are evaluated case-by-case. Please submit your details for consideration.
Use the Careers option on the Other Inquiries form.
Please submit resumes through the Careers form to ensure proper routing.
Select "Media/PR" in the inquiry form. Our Corporate Communications team will respond.
Opportunities are evaluated individually. Submit details through the form.
Yes. Indicate your request in the inquiry form, and a representative will respond.
34A Hoven Drive, Fort Wayne, In 9090
+1 (231) 990 8990
Submit your request through the Other Inquiries form, and we’ll direct it appropriately.
The Evoluciona Pharma FAQ library provides physicians, patients, and partners with quick access to answers. For personalized assistance, please visit our Help & Support Hub.